The r/troubledteens Cinnamon Hills page collects public survivor and parent accounts from online reviews and Reddit posts. The accounts allege physical abuse, excessive restraints, emotional abuse, medical neglect, and sexual abuse.

One Reddit account attributed to u/Sethpricer describes being transported to Cinnamon Hills in restraints, then experiencing isolation, punishment connected to self-harm, and abuse during a long stay. Other accounts on the same page describe injuries during restraints and failures to obtain medical care.